Shipping Policy

Shipping Policy

  • SHIPPING INFO

Due to COVID-19, Express delivery may be slower. 

We put a lot of focus on making sure your items get delivered as quickly as possible. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

For NetEase Products: 

5th Anniversary Special Edition Products (Gift Box & Desk Invation Series) shipping starts on December of this year, & delivery takes 2-4 weeks. 5th Anniversary Box Hardcover Edition delivery will be divided into 2 batches, first batch of orders will be shipped in December of 2023 and second batch on February 2024.

Mercenary Cannoneer Sculpture, the shipping starts on August 10th, delivery takes 2 to 4 weeks approx.

If you ordered any other IDENTITY V product the shipping takes 7 days and delivery takes 2 to 4 weeks.
  • Processing

Once your order is confirmed, we will prepare your items for shipping. Items may take 2-4 working days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.

  • Shipping

For Youdao products, you can enjoy free shipping for orders over $100.

For NetEase gaming products, the shipping fee is calculated case by case.

  • Important Note

When express shipping was chosen, specific address information (including street/block, name, phone number) is required in ENGLISH according to Shipping regulations.

Delivery times vary depending on your shipping destination:

  • United Kingdom,AustraliaUnited States
  • Order Status

Once your order is placed, we will update you on your order status by email.

  • Order Confirmation

Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.

  • Shipping Confirmation

Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company up to 48 hours to update the status of the shipment and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment.