Shipping Policy

Shipping Policy


We put a lot of focus on making sure your items get delivered as quickly as possible. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

For NetEase Products: 

Pre-Order Products Please check the description page of each product to find more information, some pre-order products take long production times of up to 1 year.

If you ordered any other Identity V or Gaming Merch product the shipping takes up to 7 working days and delivery takes 2 to 4 weeks approx.

Once your order is confirmed, we will prepare your items for shipping. Items may take 2-4 working days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. 

  • Shipping

For NetEase gaming products, the shipping fee is calculated case by case.

For Youdao products like Youdao Dictionary Pen, you can enjoy free shipping for orders over $100.

  • Order Status

Once your order is placed, we will update you on your order status by email.

  • Order Confirmation

Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.

  • Shipping Confirmation

Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company up to 48 hours to update the status of the shipment and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment.